What they do:
- put the government’s programme into action and help form policies to improve the lives and opportunities of people in their area
- represent their residents as effectively as they can, giving a voice to the people they represent and being seen to be on the residents’ side
- ensure that the council delivers high quality public services
How they do it:
- be an advocate for local residents
- help residents through casework
- attend local events and meetings
- campaign on local issues
- attend council meetings
- monitor council performance
Areas of involvement:
- crime prevention
- nurseries
- schools
- homes, housing
- transport
- the local economy
- the street scene
What Can't Councillors Do?
We are not lawyers and cannot get involved in legal cases. We can let you know where legal advice can be obtained, and let you know how to find out if you are eligible for legal aid.
We may be bossy but we are not the police. For some kinds of issues we will connect you with the local police or PCSOs.
All Councillors have outside jobs as well. Casework can be very time-consuming, so if you are able to pursue lines of inquiry, we will suggest these and hope you are able to further them yourself. If not, we will always do what we can to help you in the time available.
Compliments, Comments and Complaints
The Council has a Corporate Complaints Procedure which ensures that complaints and compliments are dealt with speedily, fairly and consistently. Information about the procedure can be found on Middlesbrough Council website. You can use this procedure to make comments to the Council about its services, or any other matter that is important to you. If you wish to make a complaint or offer a compliment or a comment, you can do this on-line by following the link: Online Complaint, Compliment & Comment form. Alternatively, you can contact Councillor Habib Rehman on: 01642 644396 or email: habib_rehman@middlesbrough.gov.uk
Contacts For Middlesbrough Council
General enquiries
Postal address:
Middlesbrough Council
PO Box 99
Town Hall
Middlesbrough
TS1 2QQ
Environment services
Refuse collection, wheelie bins. street cleaning, road and pavement repairs, grafitti removal, street lighting, litter, fly tipping, abandoned vehicles, noisy neighbours, stray dogs and trees.
Social care
Adult services (services for vunerable people), disabilities, older people's services, carers support, service users and carer involvement, health and medical care, welfare rights and supporting people .
Out of hours telephone: 08702 402994
Minicom: 01642 602346
Council tax
General enquiries about council tax accounts, including property banding, discounts, or what to do if you have difficulties paying your bill.
To arrange payment of council tax by direct debit, telephone: 01642 726030
To pay council tax by debit card, telephone the 24 hour payment line on: 01642 726726
Council tax/business rates
General enquiries about business rates accounts including ratable values, exceptions, reliefs or what to do if you have difficulties paying your bill.
To arrange payment of business rates by direct debit telephone: 01642 726030
To pay business rates by debit card, telephone the 24 hour payment line on: 01642 726726
Housing benefits
Enquire about our claim housing benefit, council tax benefit and second adult rebate.
Needles disposal & exchange
Contact Lifeline: 01642 7225479
Emergency out of hours numbers
The following contacts are available 24 hour a day (365 days a year) for out of hours emergencies:
Care Link - A 24 hours, seven days a weeks communication and support service for elderly and vulnerable people.
Telephone: 01642 726009
Out of hours emergency line: 01642 726050
Out of hours emergency line (Social care only): 08702 402994
Text number: 07910037833
Text number: 07919303088
Minicom: 01642 228700
Non Council emergency numbers
Police, fire or ambulance: 999
Police text number: 87202.
Fire text number: 07718999999
Electricity emergencies/loss of supply: 0800 66 88 77
Electricity minicom: 0800 0289507
Gas leaks or emergencies: 0800 111 999
Gas minicom: 0800 371787
Environment agency floodline: 0845 988 1188
Northumbrian Water (water or sewage): 0845 717 1100
Crimestoppers (non-urgent crimes): 0800 555 111
NHS Direct (non urgent health enquiries): 0845 4647
Homelessness: 01642 773633